FAQ


Width of Paper
Diameter of roll
Inner diameter of core

roll-measure



Thermal paper is paper that is impregnated with a chemical that changes colour when exposed to heat. It is used in thermal printers and particularly in cheap, lightweight devices such as adding machines, cash registers, and credit card terminals. Heat generated in the tiny print head element transfers to the thermal paper roll and activates the ink to develop colour.

There are a few simple things to remember:Avoid hot and/or humid environmentsAvoid exposure to direct sunlightAvoid contact with plasticizers



The name “bond” was originally given to a paper, which was used for printing bonds and stock certificates. It is now used in referring to paper used for letterheads and many printing purposes. The important characteristics of bond rolls are finish, strength, freedom from fuzz and rigidity.
There is one important thing to remember:
if your cash register machine uses a ribbon – you need bond paper.


2 ply paper (also referred to as carbonless paper) uses a chemical reaction between two different contacting coatings to transfer an image when pressure is applied. When a handwritten or machine impression occurs on the first sheet of multiple parts, the impression transfers from one page or ply to the next due to the bursting of tiny microcapsules in the chemical coating that are used to release a darkened copy of the impression occurring on the first sheet.



We only use the highest quality paper rolls. Using top grade paper results in longer life span for your printer heads and ensures a dark, legible print.



The products you order are packaged in bar-coded inner packs and outer cartons to prevent damage and make inventory easy.



Orders received before 1pm EST will be shipped the same day. We will send you an email acknowledging receipt of your order after we have received your payment. You will also receive an email advising you when your goods will leave our warehouse with dispatch details and estimated time of arrival. We expect most orders will be received in three days.



Our website has special pricing for online orders. Should you have any queries, please feel free to email us and we will back to you asap



All prices exclude shipping. The shipping is calculated automatically when you place your order.



This will depend on the destination. The easiest way to work out freight charges is to enter an order and it will show the freight cost. You then have the option to proceed or delete.



As our products are covered by Australian warranties, we can only ship within Australia.



You can find out contact details here.



We accept all major credit cards and PayPal as well.



We’re convinced that your data is very safe in our secure online shopping environment. We use ‘easypay’ a highly encrypted payment facility.



Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will provide further information to facilitate a return of the product and replacement.



Please contact us directly by email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your request.



If we supply you with the incorrect or faulty goods, we will simply replace them. If you change your mind once a product is purchased, the goods must be shipped by you back to our warehouse. A Restocking fee may apply if goods are not in new condition. Any related freight or delivery charges can not be refunded.